What is the Ronald McDonald House of the Twin Cities?
Where is the House? What is it like?
Who stays at the House?
How is the Ronald McDonald House staffed?
Is there a fee for the families who stay at the House?
How is the Ronald McDonald House Charities, Upper Midwest funded?
What is the relationship between McDonald’s Corporation and the Ronald McDonald House Charities, Upper Midwest?
Where did the idea for the Ronald McDonald Houses originate?
Does the House need volunteers?
Are there other ways to be involved with the House?

1. What is the Ronald McDonald House?
The Ronald McDonald House of the Twin Cities is the cornerstone project of Ronald McDonald House Charities, Upper Midwest.

Since 1979, the Ronald McDonald House of the Twin Cities has been a home-away-from-home for families living farther than sixty miles from the Twin Cities who have children with cancer or another life threatening illness who must travel to area hospitals for urgently needed medical care. Our purpose is to support and strengthen families during this critical time in their lives by providing lodging, emotional support, and educational resources. Currently, we can provide housing for 48 families each night.

Families stay at the House while their child is under a physician's care, whether the child is hospitalized or being treated on an out-patient basis. Residents enjoy a home-like setting, the privacy of their own room, recreational facilities, and most importantly, the community of others who share the same challenges of having a seriously ill child.

The average length of stay for bone marrow or solid organ transplants is 140 days. All other families average 40 nights.

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2. Where is the House? What is it like?
The Ronald McDonald House of the Twin Cities, a cornerstone project of Ronald McDonald House Charities, Upper Midwest, is situated on the East Bank of the University of Minnesota, just two blocks from University of Minnesota Children’s Hospital Fairview. The 76,000 square foot House includes 24 rooms, each with a private bath. An additional 24 rooms are two-room suites, including a sitting/eating area to accommodate families with the lengthiest stays. All rooms have a TV/VCR, and most have a DVD player.
We offer:

  •  House managers available 8:30 a.m. to 9:00 p.m. every day
  •  Six kitchen stations, a stocked food pantry, and a community kitchen for groups to use when preparing (almost) nightly meals
  •  A 24-hour laundry room (with soap), as well as laundry rooms on every second floor
  •  Numerous family activities such as BINGO, arts & crafts, and a bouncy house
  •  Two family areas for families to socialize or watch television
  •  Two children’s indoor play areas and two outdoor play areas – both fenced in, offering parents an opportunity to relax while their children play
  •  A resource room with a library and eight computers with internet access and current Microsoft software for parents to send email or electronically telecommute
  •  A one-room schoolhouse for patients and siblings to continue their studies. The school has a full-time licensed teacher, a part-time teacher’s aide and is supported by regular weekly volunteers
  •  An after-school program for kids that includes cooking, crafts, games, music, art & pet therapy
  •  A 24-hour state of the art workout facility
  •  Two 24-hour game rooms, with video games and a pool table (for family members 16+)
  •  A 1⁄2 court gymnasium open 9 am to 9 pm every day
  •  Roll-down shutters on every window to enable families to sleep during the day if needed
  •  A movie room with children’s movies shown twice a week
  •  Bedding and towels and all paper products are provided. Toiletries are also available
  •  Transportation to a Super Target is provided twice a week
  •  Extensive video and new release DVD library

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3. Who stays at the House?
Families who live farther than sixty miles from the Twin Cities, and who have a child, 19 or under with cancer or another life threatening illness who are being treated by area hospitals, are eligible to stay at the House. Families are referred to the House by their hospital social worker. In 2006, 371 individual families made 490 visits to the Ronald McDonald House of the Twin Cities, totally 20,228 nights of lodging.

Minneapolis/St. Paul provides a number of the world's most advanced medical treatment hospitals for pediatric critical care. Families travel to the Twin Cities from communities across Minnesota, the United States, and around the world:

  •  46% Minnesota
  •  33% Surround Four States
  •  20% Remaining United States
  •  1% International

Families come with children that have the following conditions:

  •  28% NICU (Premature Birth)
  •  22% Cancer
  •  14% Cardiac
  •  10% Solid Organ Transplants
  •  9% Storage Disorders
  •  4% Anemias
  •  4% Esophageal Atresia
  •  2% Cystic Fibrosis
  •  1% Immune Deficiencies
  •  6% Other

The average length of stay for families who came to receive a bone marrow or solid organ transplant was 138 nights. All other families average 41 nights. Most nights there is a waiting list of families hoping to stay at the House.


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4. How is the Ronald McDonald House staffed?
Ronald McDonald House Charities, Upper Midwest has 18 full-time staff members, which include an Executive Director, House Manager, Child Life Specialist, Director of Volunteer Services, and maintenance personnel. They are assisted by four weekend managers, a 24-hour on-site resident manager, and more than 4660 volunteers. Volunteers help run the House by using their talents as house warmers (providing comfort and meeting the needs of families), working in the office, serving on the Speaker’s Bureau, driving the van, gardening, and maintaining the House by painting, etc.

Ronald McDonald House Charities, Upper Midwest is governed by a twenty-four member Board of Directors and, in addition to House employees, is supported by development, marketing and communications, and finance/accounting staff.

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5. Is there a fee for the families who stay at the House?
Families are asked to pay $15.00 per night per family. No family is turned away due to an inability to pay. Families can choose to pay weekly, monthly or at the end of their stay.

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6. How is the Ronald McDonald House Charities, Upper Midwest funded?
Ronald McDonald House Charities, Upper Midwest is 85% funded by our local community through contributions and gifts in-kind. It costs $92 per night to provide the warmth, security and community our families need.

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7. What is the relationship between McDonald’s Corporation and the Ronald McDonald House Charities, Upper Midwest?
McDonald’s restaurants have been a significant partner in the development of all Ronald McDonald Houses around the world. Each Ronald McDonald House is independently owned and operated and develops an individual relationship with the restaurants in their community. Our partnership is unique and extremely beneficial, but often misunderstood by the general public.

The McDonald’s Corporation provides a license agreement allowing each of Ronald McDonald House to use the trademarks of the corporation. The name recognition and the outstanding reputation of Ronald McDonald House Charities are a tremendous asset to our organization. Each Ronald McDonald House is governed in full by a separate Board of Directors, establishes its own mission and policies and manages its own budget and fundraising process. Assets are not co-mingled.

Our local McDonald’s Restaurants wholeheartedly support the House by participating in various fundraising activities that happen inside the restaurants. The prominent placement of change canisters in restaurants make it easy for the community to support families facing a medical crisis. Our local restaurants also participate in local and national promotions and provide valuable advertising in each store on behalf of the Ronald McDonald House of the Twin Cities. The funds that are collected through the local restaurants contribute between 20-25% of our annual operating budget. A member of the local McDonald’s owner-operator community serves on the Charities’ Board of Directors, as does a local McDonald’s Corporation employee.

Additionally, our local owner-operators and their suppliers personally provide financial support and in-kind product donations to the Ronald McDonald House of the Twin Cities. Our local restaurants pledged $1 million in our most recent capital campaign, allowing us to expand our property to accommodate more families in need. Through McDonald’s, the Houses have access to the services and support of national donors and suppliers. For example, The Coca-Cola Company supplies vending machines and free bottled water, juices, and soda to all Houses nationwide. Houses collect and use the change from the machines for programs for families.

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8. Where did the idea for the Ronald McDonald Houses originate?
The first Ronald McDonald House opened in October 1974, as the result of the perseverance and dedication of Fred Hill, a former Philadelphia Eagles football player. After Hill’s daughter, Kim, was treated for leukemia, he and his teammates were determined to do something to benefit families of hospitalized children.  A joint effort by the Eagles and Philadelphia-area McDonald’s restaurant owners raised enough money to build the first Ronald McDonald House in Philadelphia.

Currently there are 265 Houses in 50 countries around the world, 158 of which are located in the United States. The Ronald McDonald House of the Twin Cities opened on October 2, 1979 and was the 8th Ronald McDonald House in the country.  

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9. Does the House need volunteers?
Volunteers are the “heartbeat of the House.”  We welcome the participation of volunteers on many levels.  

House Warmers – Help families by providing day-to-day support, including: cleaning, restocking the food pantry, laundry, sorting and culling donations, decorating, etc.
Family Support Programs – Lead activities such as the bounce house, yoga activities, birthday parties, BINGO, arts & crafts, etc.
Cooks for Kids – Provide a meal – either dinner or brunch for families. Duties include purchasing groceries, prep and clean-up.
School – Volunteers assist the teacher in providing educational resources and emotional support for patients and siblings
Gardening – Caring for flowers, the lawn, and raking leaves so that families can increase their enjoyment when they stay at the House
Group Activities – Gardening, cleaning windows, decorating for the holidays, and other activities are available
Ambassador Program (Speaker’s Bureau) - Brings information about the House to community groups, corporations and schools
Special Events Volunteers – Assist in a variety of capacities including securing auction items, helping at the Gala or annual golf tournament, and providing administrative assistance prior to events. May occasionally represent the House at a community event or check presentation
Administrative/Office Volunteers – Fold and stuff thank you letters, send out tribute cards, address invitations/thank you cards, answer phones, greet visitors and accept donations

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10. Are there other ways to be involved with the House?
Members of the community are needed to provide comforts to families such as blankets or quilts, stuffed animals, basic food and beverages, toiletries, toys, videos & DVD’s, books (for the school, as well as individual children), school supplies, Holiday and birthday gifts, etc. Our Wish List (PDF) shows the current needs of the House.


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